Returns & Exchanges

Return Window

Jesus Period accepts return requests within 30 days of delivery for eligible items. To start a return or exchange, contact hello@jesus-period.com with your order number, email address, item name, and the reason for the request.

Return Condition

Returned products must be unworn, unwashed, unused, free from odors or marks, and in their original condition with packaging when possible. Items that arrive back used, damaged by the customer, or outside the return window may be refused.

Refund And Exchange Process

After you contact us, we will review your request and confirm whether the item is eligible. Do not send items back until you receive return instructions. Once the return is received and inspected, approved refunds are issued to the original payment method.

• Exchanges are subject to product, size, color, and stock availability.
• If an exchange item is unavailable, we may offer a refund or store-credit option where allowed.
• Refunds normally take 5 to 10 business days after approval, depending on your bank or payment provider.

Return Shipping Responsibility

For size changes, buyer remorse, wrong size ordered, or preference-based returns, the customer is responsible for return shipping costs unless we confirm otherwise in writing. Original shipping charges are generally non-refundable unless the return is caused by our mistake.

Damaged, Defective, Or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery with clear photos of the item, packaging, order number, and a description of the issue. If the issue is confirmed, we will arrange a replacement, refund, or another fair solution at no extra product cost to you.

Non-Returnable Products

Some products cannot be returned for hygiene, personalization, or final-sale reasons. Non-returnable items may include gift cards, downloadable products, personalized or custom-made items, final-sale items, worn or washed apparel, and items returned without approval.

Lost Return Parcels

Use a trackable shipping service when returning items. Jesus Period is not responsible for customer return parcels that are lost before they reach the return destination. Keep your tracking receipt until your return is fully resolved.

Questions About A Return

For return, exchange, damaged-item, or incorrect-item questions, contact hello@jesus-period.com with your order number and a clear description of the issue. We will review the request and explain the next step.